Terms and Conditions

Detailed Description of Good and / or Services

Netsurfer is a business in the [#Company Industry#] industry that markets [#Company Product#].

Delivery policy

Subject to availability and receipt of payment, requests will be processed within [#Delivery Days#] days and delivery confirmed by way of booking [#Number / Voucher / ID etc#].

Return and Refunds Policy

The provision of goods and services by Netsurfer is subject to availability. In cases of unavailability, [#Company Name#] will refund the client in full within 30 days. Cancellation of orders by the client will attract a [#CANCELLATION FEE / Percentage or Fixed Rate#] administration fee.

Customer Privacy Policy

[#Company Name#] shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Payment Options Accepted

Payment may be made via Visa, Master Card, Diners or American Express credit cards or by bank transfer into the Netsurfer bank account, the details of which will be provided on request.

Credit Card Acquiring and Security

Credit card transactions will be acquired for [#Company Name#] by EcoPay who are the approved payment gateway for [# Your Bank Name (if you have your own merchant account) OR Nedbank (if you’re using EcoPay’s Virtual Merchant Account)#] of South Africa. ShopDirect uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may go to to view their security certificate and security policy.

Customer Details Separate from Card Details

Customer details will be stored by [#Company Name#] separately from card details which are entered by the client on ShopDirect’s secure site. For more detail on ShopDirect refer to .

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).


Netsurfer takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and [#Company Name#] chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, [#DOMICILIUM CITANDI#].


[#Company Name#] may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Netsurferbased in South Africa trading as Netsurfer and with registration number [#COMPANY REGISTRATION NUMBER#] represented by [#OWNERS / DIRECTORS / MEMBERS NAMES#].

Export Restriction

The offering on this website is available to South African and [#International#] clients only.

Contact details

Telephonic Support:+27 (0) 7111 31 738 | Email Support: